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Shipping Policy

DiveHelmets.com Shipping Information

Shipping rates are calculated at checkout. We ship orders via UPS, FedEx and USPS. At checkout, you will be required to choose a shipping method, and your shipping charges will automatically calculated and added to your order. Contact us if alternative shipping methods are required or for special handling instructions. Delivery to the shipping carrier constitutes delivery to the customer and we cannot be responsible for delays in shipping or delivery. UPS and FedEx will not deliver to a PO Box address. Orders for in stock items that are received after 3:30 p.m. E.S.T. will be shipped the following business day. Back ordered items will ship as soon as possible.

 *FREE SHIPPING QUALIFICATION

ALL ITEMS ON THIS WEBSITE QUALIFY FOR FREE SHIPPING. In order to receive free shipping, you must order a minimum of $150.00 worth of products. Orders qualifying for free shipping will ship via ground service via UPS, FedEx or USPS. Additional expedited shipping rates are available at customer's expense. DiveHelmets.com reserve the right to choose between these three carriers. Orders usually deliver in 5-7 days. Only shipments to the contiguous 48 States qualifies for free shipping. 

WE SHIP WORLDWIDE

DiveHelmets.com ships worldwide including to APO/FPO addresses. International Buyers Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

The following International shipping services are available:

Fast & Reliable (Recommended):
FedEx International Economy (Worldwide): 5-10 days, up to 150 lbs per box
FedEx International Priority (Worldwide): 2-5 days, up to 150 lbs per box
FedEx International Ground (Canada only): 2-7 days, up to 150 lbs per box
UPS Standard (Canada & Mexico only): 3-8 days, up to 150 lbs per box

Affordable:
USPS First Class International (Worldwide): 10-20 days, up to 4 lbs per box, up to $400 per order, slow lost/damage claims

USPS Priority Mail International (Worldwide): 5-10 days, up to 70 lbs per box, up to $4000 per order, slow lost/damage claims

HAZARDOUS SHIPMENTS

Some products may be required to ship as hazardous materials. In this case additional fees may apply and delays may be incurred.

TRACKING MY ORDER

You may track your order directly by visiting "My Account" on our WEB site or contacting the carrier directly. If you know your tracking number you may track:

DAMAGED IN DELIVERY

DiveHelmets.com does everything to package your products for safe delivery, however accidents in shipping do occasionally happen. Delivery to the carrier constitutes delivery to the customer. This means once the product leaves our warehouse the responsibility and ownership transfers to you the customer. DiveHelmets.com insures every package unless instructed by the customer not to do so. Please inspect your delivery upon arrival. If you discover any damage, report it to the carrier immediately. Retain all packaging for future inspection. DO NOT return the damaged merchandise to DiveHelmets.com without prior approval. In most cases claims will be handled by the carrier and you. For assistance with your claim contact our customer service department.

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